How it Works
Each week we hand select 10-20 fresh produce items and deliver them to your doorstep. We select items based on what's in season, what we can't do without, and what's inspiring us to try something new that week. We've been in the produce business for 13 years, so we have a pretty good idea of what people are looking for and when! We also have a great selection of items and work with many local farmers who grow heirloom and unusual varieties of fruits and vegetables that you can't find in a grocery store. This is a great way to incorporate something new into your weekly menu. If you need ideas on how and what to cook with the items in your box, check out our blog for recipe ideas.
Once you order, we'll email you a confirmation of your order and delivery day. You can then email us to request substitutions, if needed. Add Extras like eggs, local yogurt, milk, or pantry items, and we'll include them along with your Produce Box. Order by noon Monday each week for delivery Tuesday (Lancaster City only at this time) or Thursday (Lancaster City and County within our delivery area).
You choose where we deliver--to your home, office, wherever deliveries are accepted, within our service area (see map below). If someone can't be there to receive your delivery, tell us where we can safely and conveniently leave it for you. If the weather is not ideal (too hot, cold, or wet), we'll do our best to pack it so that it stays as fresh as possible until you get home. If you provide us with a phone number, we can call or text you as soon as we drop off so you'll know it's arrived.
You choose the frequency of when you'd like your delivery--we offer week-to-week and 4,8, or 12 week packages. You can also skip deliveries for any reason . Just let us know by noon the Monday before your delivery day and we'll reschedule your next delivery. Need to make a substitution or have a special request? We'll do our very best to make sure you're fully satisfied with your purchase.
Home delivery service is great for people short on time, but it also reduces your carbon footprint (less driving from store to store!) and saves you money (our boxes are a great value, plus you'll save on gas, bus fare, parking, etc.). This is also a great option for busy families, those who are housebound, rely on public transportation, or just don't want to spend their weekends at the grocery store. But the best reason is ensuring that you have fresh, organic food at hand each week, to enhance your meals, health, and well being.
Where We Deliver
At this time, our delivery area in within an approximate 10 mile radius of Lancaster City. Check the zip codes below to see if we deliver to you.
17501, 17504, 17505, 17508, 17512, 17516, 17520, 17522, 17534, 17537, 17538, 17540, 17543, 17545, 17547,17551, 17552, 17554, 17557, 17575, 17576, 17579, 17580, 17584, 17585, 17601, 17602, 17603, 17604, 17605, 17606, 17607, 17608
Don't see your zip code? Email us and we'll see if we can add you onto our route!
Frequently Asked Questions
What if I'm not home to receive a delivery?
You don't need to be home to receive a delivery! When you place an order, you will tell us a specific, pre-determined location where you'd like us to deliver your order (front porch, back door, etc). We will deliver your goods in an insulated box or include an ice pack; however, we do ask that if you are receiving perishable items like eggs or dairy products in your order, it's best if you provide a cooler (with ice packs if it's especially warm) where we can safely store your cold items until you return. If your delivery spot is in an unprotected area, please let us know and we will wrap your bag in heavy-duty plastic if it's raining. Or, we'd be happy to deliver to your office or a neighbor's house if you prefer.
What if I need to change delivery locations at the last minute?
Kindly contact us 24 hours before your delivery day so that we can fit any changes into our route.
Can you give me a specific delivery time?
Unfortunately, because the volume of deliveries may change from week to week, we are unable to deliver at a specific time. But we can give you a delivery window and will email that information when we have confirmed your order. Generally, deliveries occur Tuesday evenings between 4:30-6:30 and Thursday afternoons from 1-5pm. We can also text or call you when we've dropped off so that you know that your box has arrived.
What day(s) do you deliver?
At this time, we deliver Tuesdays to Lancaster City, and Thursdays to Lancaster City and County within our delivery area. Occasionally, we can deliver on other days of the week, depending on location and product availability. If you need your order delivered on a different day, just ask and we'll see what we can do!
Do I need to order a Produce Box? Can I just order items from your "Extras" menu?
Yes, however our free home delivery starts at the price of our lowest priced Produce Box ($26). Any orders under $26 will be charged a flat rate delivery fee of $10.
What if I don't like or am allergic to a particular item in a box?
Our selection in our Produce Boxes changes from week to week, and we try to pick items that are fresh and interesting but will appeal to the widest variety of tastes. However, we understand if you just don't like mushrooms or are allergic to strawberries. If there is an item in any of of our boxes that you need to swap out, please let us know in the Comments section of your order form. We will then email you a list of available substitutes.
What if I need to cancel my order?
We understand that things come up. Just email us within 24 hours of your delivery day and we'll issue you a credit that you can use to a future purchase.
Can I skip a week (or more) if I sign up for a 4 or 8 week delivery schedule?
Absolutely! Just email us 24 hours before your delivery day and we'll hold off on delivering that week. We will automatically assume you'd like a delivery the following week, unless you tell us--then just name the day and we'll begin delivering again when it's convenient for you.
Will you reuse bags/boxes?
Yes! Our boxes are recycled, and we're happy to take them back and use them again! Just leave your box out the morning of your delivery and we'll reuse it the next time (or we'll substitute another suitable, sturdy box or bag if you forget). We also take back ice packs, paper pint & quart boxes, clean produce bags, and egg cartons!
What if an item in my box is damaged?
We want you to be absolutely satisfied with your purchase. If any items arrive damaged, please let us know and we'll credit you right away.
What if certain items in my box become unavailable?
While we will do everything possible to keep items listed in stock, fresh produce is often at the fate of changing weather patterns, blights, bugs, droughts and unforeseen freezes--not to mention accidental over predictions from farmers and suppliers and human error. If for some reason an item becomes unavailable, we'll work with you to find a suitable replacement. We'll send you an email before your delivery day with a list of available substitutions. We have a wide variety of fruits and vegetables to choose from, so we're confident we'll find something you'll like!
What about delays due to inclement weather?
If we need to reschedule a delivery due to inclement weather, we will contact you via email or by phone the day before your scheduled delivery date to work with you to find another day to get your box to you.
Can you ship items out of your local (Lancaster, PA) delivery area?
Yes, and no. We can ship some of our non-perishable/non-refrigerated items out of the Lancaster, PA area. We cannot ship refrigerated or frozen items at this time. Please email us with your request and we will let you know if it can be shipped, and what the expected shipping costs would be. We can then email you an electronic invoice for goods plus shipping through Square that you can pay online with your credit/debit card.
Any other questions?
We'd be happy to help and answer any questions that you may have. Just email us at firstname.lastname@example.org.